1Days left

CUSTOMER ADVISOR

Salary details: £24796 - £25583

Ref:
HCAL/25/0437
Full Time Equivalent Salary (based on a 37 hour working week):
£24796 - £25583
Hours:
37
Location:
Hull Central Library, Hull HU1 3TF
Contract Type:
Permanent
Organisation:
Hull Culture & Leisure
Closing date:
31 August 2025
Short listing Date:
01 September 2025
Interview Date:
08 September 2025
For an informal discussion please contact:
Angie Riley/Debra Webster
Contact Telephone:
613439/613443
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Hull Culture and Leisure is seeking to recruit 2 x 37hr Customer Advisors for Hull Central Library and 17.5hr post for Bransholme Library, who will be responsible for delivering library services across the city.

You will need to demonstrate experience of working in a library or community facility and have 4 GCSEs or an appropriate equivalent qualification, including literacy and numeracy. 

It is essential you have a flexible approach to work, the hours of the post include evenings and Saturday’s. 

Skills and experience required include:-

  • Experience of working within an operational environment which includes experience of dealing with the public on a face to face basis.
  • A commitment to a high level of customer service which can be demonstrated through previous work or volunteering experience.
  • The ability to work on own initiative as well as contributing to work as a team.
  • Experience using and applying IT systems and office software for varying purposes.
  • Proven communication and advocacy skills, both verbal and written, to deal sensitively with customers.
  • Ability to record information that makes both the enquiry and response given clear to all.

Awareness of personal responsibilities in dealing with sensitive and confidential issues, with the ability to demonstrate neutrality and remain professional at all times.

Hull Culture & Leisure is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Hull Culture and Leisure Ltd reserve the right to close any recruitment campaign before the advertised closing date.

Please click on the 'Apply for this job' button to complete an application for this post. When you have submitted your application form you will receive an email confirming your form has been received.

Any offer of employment to the above post will be subject to receipt of a satisfactory Enhanced & Adults Barring List Disclosure from the Disclosure & Barring Service.

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